Privacy Policy
Introduction and Scope
dorqenivara respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your information when you use our financial services platform.
Our commitment goes beyond mere compliance — we believe transparency builds trust. This policy covers all interactions with our platform, from initial browsing to ongoing service relationships.
We operate under Australian law and maintain our primary data processing within Australia, ensuring your information receives robust legal protection.
Information We Collect
Personal Information
- Contact details including name, email address, phone number, and postal address
- Financial information such as income details, employment status, and banking information
- Identification documents including driver's licence, passport, or other government-issued ID
- Transaction history and account activity within our platform
- Communications you send to us through various channels
Technical Information
We automatically collect certain technical information when you visit our website or use our services. This includes your IP address, browser type, operating system, referring URLs, and pages visited. We use cookies and similar technologies to enhance your experience and analyze platform usage.
Third-Party Information
Occasionally, we receive information about you from third parties such as credit reporting agencies, financial institutions, or business partners. We only accept such information when it's provided lawfully and with appropriate consent.
How We Use Your Information
- Providing and improving our financial services and platform functionality
- Processing transactions and maintaining accurate account records
- Conducting identity verification and fraud prevention activities
- Communicating with you about your account, services, and important updates
- Complying with legal obligations including anti-money laundering requirements
- Developing new products and services that better serve our clients
- Conducting research and analysis to improve our platform performance
We process your information based on various legal grounds including contract performance, legal compliance, legitimate business interests, and your consent where required. We'll always explain the specific legal basis when collecting sensitive information.
Information Sharing and Disclosure
When We Share Information
We don't sell your personal information to third parties. However, we may share your information in specific circumstances:
- With service providers who help us operate our platform and provide services
- With financial institutions when processing transactions or providing financial products
- With regulatory authorities when required by law or to prevent fraud
- With professional advisors including lawyers, accountants, and auditors
- In connection with business transfers, mergers, or acquisitions
- With your explicit consent for specific purposes you've approved
Third-Party Service Providers
Our trusted partners include payment processors, cloud storage providers, customer support platforms, and analytics services. All partners must meet our strict privacy and security standards through contractual agreements.
Data Security Measures
Encryption
All data transmitted to and from our servers uses industry-standard SSL/TLS encryption protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your information on a need-to-know basis.
Secure Storage
Your data is stored in secure, Australian-based data centers with multiple layers of physical and digital security.
Regular Monitoring
Continuous monitoring systems detect and respond to potential security threats in real-time.
We conduct regular security audits and penetration testing to identify and address potential vulnerabilities. Our security protocols are reviewed and updated regularly to stay ahead of emerging threats.
Your Privacy Rights
Under Australian Privacy Law, You Have the Right To:
- Access your personal information and request copies of data we hold
- Correct inaccurate or outdated information in our records
- Request deletion of your information where legally permissible
- Object to certain types of data processing activities
- Request data portability for information you've provided to us
- Withdraw consent for data processing based on your consent
- Lodge complaints with the Australian Privacy Commissioner
How to Exercise Your Rights
To exercise any of these rights, contact our Privacy Officer using the details provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.
Some rights have limitations — for example, we may need to retain certain information to comply with legal obligations or complete ongoing transactions. We'll explain any limitations when responding to your request.
Data Retention
We retain your information only as long as necessary to provide services, comply with legal obligations, and protect our legitimate business interests.
When retention periods expire, we securely delete or anonymize your information. In some cases, we may retain anonymized data for statistical purposes, but this cannot identify you personally.
International Data Transfers
While we primarily store and process data within Australia, some of our service providers operate internationally. When we transfer data overseas, we ensure appropriate safeguards are in place.
Countries we may transfer data to include the United States, United Kingdom, and European Union member states — all jurisdictions with strong privacy protections. We use contractual safeguards, adequacy decisions, and other approved transfer mechanisms to protect your information.
You have the right to request information about international transfers affecting your data and the safeguards we've implemented to protect it.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality, analyze usage, and personalize your experience. You can control cookie settings through your browser preferences.
Types of Cookies We Use:
- Essential cookies required for website functionality and security
- Performance cookies that help us understand how you use our site
- Functionality cookies that remember your preferences and settings
- Analytics cookies for measuring and improving site performance
You can disable cookies through your browser settings, though this may affect certain website features. We provide detailed cookie information and consent options when you first visit our site.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through email or prominent website notices.
Minor updates may be posted without additional notice, so we recommend reviewing this policy periodically. The "Last Updated" date at the top indicates when the most recent changes were made.
Continued use of our services after policy updates constitutes acceptance of the revised terms, unless the changes require explicit consent under applicable law.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your information? Our Privacy Officer is here to help.
dorqenivara Financial Services
22 Rawle Ave, Orange NSW 2800, Australia
+61 2 6248 9344
privacy@dorqenivara.com
For general inquiries about our services, please contact help@dorqenivara.com. For privacy-specific matters, use the privacy contact details above for faster assistance.